Shipping Policy
We aim to process your purchases in a timely and efficient manner. Please review our shipping policy below for detailed information on how we handle and ship your orders.
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with your order tracking details once your order has shipped.
Shipping Delays: Shipping timelines can be affected by high order volumes, seasonal demands, or carrier delays due to unexpected weather events or customs checks. Please understand that delivery dates cannot be guaranteed during these peak periods.
Shipping Rates & Delivery Estimates
We offer international shipping to most major destinations. Shipping charges for your order will be calculated and displayed at checkout.
1. Standard Shipping: Estimated delivery time is 7 to 14 business days after dispatch.
2. Free Shipping: We offer Free Standard Shipping on orders over $50 (or applicable promotional threshold).
Address Changes
Please double-check your shipping details before completing your order. We are unable to change the shipping address once your order has been placed, as orders immediately enter our processing system to ensure prompt dispatch.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking details usually take 24 to 48 hours to update in the carrier's system.
Customs, Duties, and Taxes
Sylvan Mellow is not responsible for any customs fees, import duties, or taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).
Parcels Marked As 'Return To Sender'
If a parcel cannot be delivered by the courier and is marked as 'Return to Sender' due to customer-related reasons—such as:
1. An incorrect or incomplete address provided at checkout;
2. Failure to collect the package from the local post office within the given timeframe;
3. Failure to settle required customs clearance fees;
Refusal of delivery.
We offer the following options upon receipt of the returned item:
1. Replacement Package: We can dispatch a replacement package. The customer will be responsible for the reshipping costs as well as a 10% processing fee of the order value.
2. Refund: We can issue a refund once the returned package is received by us. A 10% processing fee will be deducted from the refund, and the original shipping cost is non-refundable.
Lost or Stolen Packages
Sylvan Mellow is not responsible for lost or stolen packages once marked as "Delivered" by the courier. If your tracking states that your package was delivered but you have not received it, please contact the shipping carrier directly to open an investigation.
Contact Us
For any questions regarding your order or our shipping policy, please contact our customer support team at info@sylvanmellow.com.
